Maeran, R., Piccolo, D., & Pittaro, C.
Verification of satisfaction and climate models in a tourist service organization
In this research study climate and satisfaction models were analyzed in a tourist service organization. More specifically, the aim was to verify Hackman and Oldham’s (1980) Job Characteristics Model and Avallone and Paplomatas’s (2005) Multidimensional Organizational Health Questionnaire. The research involved 13 hotels from an Italian chain for a total of 440 individuals. The Job Characteristics Model was totally confirmed. As regards wellbeing, perception of people in charge associated with perception of colleagues and increased by fairness are the foundations on which to base a healthy enterprise.
