Maiolo, M. E., & Zuffo, R. G.
An evaluation of organizational trust: Psychometric characteristics of the Italian version of Workplace Trust Survey (I-WTS)
Scholars have identified trust as a significant component of successful business practice for firms competing in the global market where risk and uncertainty are growing. Workplace Trust Survey (WTS; Ferres 2002; Ferres & Travaglione, 2003) provides reliable assessment of coworkers, supervisor, and organizational trust. Taking into account also the German version of WTS, an Italian version (I-WTS) was developed. A total of 1,081 employees from different Italian organizations was surveyed. We replicated the three-factor German model using CFA. The hypothesized three-dimensional conceptualization was confirmed. The I-WTS showed both good internal consistency and psychometric characteristics. I-WTS might allow transcultural analysis, useful because of the presence of foreign multinational corporations in the Italian entrepreneurial network; or, it could be the key factor for success in firms and startups in market niches sectors like fashion, design, or non-serial productions, characterized by high levels of innovation which operate in a market at high levels of speed.
Testing, Psychometrics, Methodology in Applied Psychology, 2018, Vol. 25, No. 2, pp. 273-304, DOI: 10.4473/TPM25.2.8
