ZAINAB NASEER,DR. S. M. SMEHDI RAZA NAQVI
DOI: https://doi.org/Based on Stress and Coping Management Theory, this research examines how Supervisor Bottom Line Mentality (SBLM) impacts workplace incivility directly and indirectly via Employee Hindrance Appraisal (EHA) and Employee Self-Regulation Depletion (ESRD). It also examines the serial mediation pathway (SBLM → EHA → ESRD → Incivility). This study used a cross-sectional survey and convenience sampling technique to collect data from 441 employees in the Fast-Moving Consumer Goods (FMCG) sector in Pakistan. The FMCG sector was chosen due to its high-pressure work environment and the prevalence of performance-driven management styles. Validated scales were used, and data were analysed via SmartPLS 4 with PLS-SEM. Results show that SBLM significantly increases workplace incivility through both direct and indirect effects. EHA strongly correlates with ESRD (r = 0.66, p < 0.01), and the serial mediation pathway was statistically significant, Validating the proposed research model. The cross-sectional design and convenience sampling may limit generalizability and cause-and-effect reasoning. Future studies should seek longitudinal designs in diverse sectors and cultural contexts. The findings of this research provide actionable guidelines for organizations to balance performance goals with employee well-being, train leaders to avoid bottom-line-only thinking, and strengthen employees’ coping resources in high-pressure environments. This empowers organizations with practical strategies to enhance their management practices. This research is among the first to test a serial mediation model linking SBLM to workplace incivility via EHA and ESRD using SmartPLS 4, integrating cognitive appraisal and resource depletion into a single conceptual model. The originality and value of this research lie in its unique approach and the measure and strategies it provides, which will surely plot and be appreciated by the academic community.
