CATHERINE B. ALLAYBAN, MAGC, JOCELYN D. TULIAO, PHD
DOI: https://doi.org/This research assesses the students' satisfaction level with the Student Affairs Services (SAS) and frontline services of Cagayan State University Piat (CSU Piat) for the academic year 2022-2023. Using a mixed methods design, quantitative data were gathered using a structured questionnaire given to 1,198 students, while qualitative information was obtained through focused group discussions. The findings reflect a high satisfaction level, with a mean score of 4.31 overall for the frontline student services provided by the university. In addition, the participants satisfaction level with the different frontline services was also influenced by demographic factors such as gender, academic program, order of birth and number of siblings whereas civil status, family earnings and ethnicity do not demonstrate a meaningful connection. Results underscored the need for specific assistance to meet the diverse needs of students. Strengthening service efficiency is suggested through the establishment of a more focused student support initiatives, strengthened communication about accessible resources, and addressing the distinct needs of diverse students. This study supports our efforts to elevate student services and welfare at Cagayan State University at Piat leading to a more welcoming and impactful academic environment.
