NAM DANH NGUYEN, LAN NGOC THI UONG
DOI: https://doi.org/This study aims to examine the relationship between quality of work life, job satisfaction, organizational commitment, and job performance among employees working at commercial banks in Vietnam. Based on theories such as Social Exchange Theory, Maslow’s Hierarchy of Needs, and Herzberg’s Two-Factor Theory, the study has modeled and tested the connection between four dimensions of quality of work life, including safety and health needs, economic and family needs, esteem needs, and belongingness and self-actualization needs, along with the resulting variables. The quantitative research methodology was employed with 279 valid responses collected between January and March 2025, which were then processed and analyzed using SPSS 26 and SmartPLS 4.3 according to the PLS-SEM model. The results showed that the hypotheses were accepted at a high statistically significant level, and that the dimensions of quality of work life had a positive impact on job satisfaction, organizational commitment, and job performance. Economic and family needs have the strongest influence. At the same time, job satisfaction and organizational commitment play an important role in the relationship between quality of work and job performance, thereby reaffirming the core role of positive psychology in enhancing work performance. The research helps strengthen and expand existing theoretical models of work quality in Vietnam. Based on the study’s findings, some implications are suggested to assist banks in enhancing employee satisfaction, commitment, and performance by improving the quality of work both materially and mentally.
