POORTI SHARMA,MARIYAM AHMED,RAJENDER SHARMA
DOI: https://doi.org/This investigation unravels how factors operating at the individual and group levels jointly steer Organizational Citizenship Behaviours (OCB) within a comprehensive multilevel mediation design. Grounded in social exchange and the job demands-resources model, the study illuminates how leadership quality and team climate at the group level influence OCB indirectly, unlocking pathways through individual psychological empowerment and employee engagement. Data were sourced from 52 teams spanning multiple industries (N = 624 employees) and were submitted to hierarchical linear modelling (HLM) to evaluate both direct paths and cross-level mediation effects. Results disclosed that transformational leadership and a supportive team climate enhance OCB through increased individual engagement, thereby substantiating a multilevel pattern of influence. Insights underline the necessity of integrating cross-team and within-team dynamics to decipher discretionary employee behaviours. This study advances the multilevel theorising of organisational behaviour and equips managers with targeted strategies to cultivate citizenship behaviours by refining both leadership and team-centric practices.
