Sommovigo, V., & Setti, I.
Italian version of the Victim Incivility Scale: First psychometric evaluations in a sample of emergency workers
Although the impact of outsider incivility on customer-contact employees’ well-being has been well-documented, victim incivility toward emergency workers is still understudied. This is partly due to the lack of context-specific incivility instruments. Thus, this study aimed to provide a preliminary Italian version of the Victim Incivility Scale (Sliter & Boyd, 2015). To this end, the factor structure of the Italian scale was checked through exploratory (EFA) and confirmatory (CFA) factor analyses involving 304 firefighters and emergency health workers. The EFA revealed a single-factor structure, which was confirmed by the CFA. Partial scalar invariance between occupations was found. Victim incivility was positively associated with burnout and psycho-physical malaise and negatively related to job satisfaction. Women and less experienced workers reported greater victim incivility. The Italian version of the Victim Incivility Scale is a context-specific reliable instrument to evaluate emergency workers’ perceptions of victim incivility readily usable by both researchers and practitioners.
Testing, Psychometrics, Methodology in Applied Psychology, 2022, Vol. 29, pp. 359-375, DOI: 10.4473/TPM29.3.6
